Frequently Asked Questions

Technical Requirements

1. The pull-down lists do not have any choices to select for my answers, so I cannot submit my information. How can I complete this form?

   The SMDEP Web application has functions that depend on your Web browser. We strongly suggest using Internet Explorer 5.01 or above. While other browsers (eg., Firefox) may work with the application, we cannot provide support for them.

2. After clicking the "Apply Now" link to access the application, I receive a pop-up window informing me that I must have Internet Explorer 5+. How can I get a higher browser version for my computer?

   You will need to upgrade your browser or use a computer that already has a browser version that meets the application requirements. For free upgrades, go to the Microsoft Web site to download Internet Explorer. For more information on browsers, refer to technical questions 1 and 3.

3. How can I tell if I have a sufficient browser version of Internet Explorer to successfully complete the Web application?

   To identify your current version of:

   Internet Explorer: View the splash screen that appears when you first open the browser, or go to "About Internet Explorer" in the Help pull-down menu.

   For more information on browsers, refer to technical questions 1 and 2.

4. I can not view the Transcript Matching Form or Recommendation Form. Do I need to purchase special software to view and print these forms?

   No. You can get the required software for free! You will need the latest version of Adobe Acrobat Reader to view and complete the Transcript Matching Form and the Recommendation Form, which are editable PDFs. Download Adobe Acrobat Reader.

5. The application does not recognize my username and password. What should I do?

   The login screen will not allow access to the application unless the username and password are entered exactly as they were entered in the registration page. Applicants encounter problems when they mistakenly enter a space behind the username or password. If you cannot identify the correct password, use the "Cannot remember your User Name or Password?" option to receive an e-mail with your login information. Copy and paste the information into the login screen.